Shipping policy

Friendly note: If you're ordering for a hen party or special event, we recommend ordering in advance to allow enough time for processing and delivery 💖

 

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Physical products are currently shipped to the United Kingdom only, unless stated otherwise in product listing.

Due to ongoing global shipping disruptions, we have temporarily paused international shipping to ensure reliable delivery for our customers. We hope to resume shipping to additional countries as soon as possible.

Digital products are available worldwide and are delivered instantly by email after purchase.

We work with carefully selected partners to bring you a curated collection of hen party essentials. This allows us to offer a wider range of products while maintaining quality and reliability. Tracking may sometimes move through different courier stages before final UK delivery.

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Processing Time

Orders are typically processed within 1–3 business days, with most orders being shipped within 24 hours.

Made-to-order or personalised items may require additional preparation time. Estimated processing times are always shown on the product page where applicable.

Digital products are delivered instantly by email and do not require shipping.

Once your order has been dispatched, you will receive a tracking number by email.

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Shipping Rates

United Kingdom
Standard tracked shipping: Free 

Shipping rates are calculated per order and will be shown at checkout.

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Estimated Delivery Times

Delivery times begin after your order has been dispatched.

United Kingdom:
4–12 business days (unless stated otherwise)

Most orders arrive within these estimated timeframes, and many arrive sooner than the estimated delivery window.

Planning a hen party?
We recommend placing your order at least 2–3 weeks before your event to ensure everything arrives in time for the celebrations.

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Multiple Packages

If you order multiple items, they may arrive in separate packages. This is because we work with different trusted suppliers to bring you a curated selection of hen party essentials.

Each item is shipped as soon as it is ready, which means your order may be delivered in stages. You will receive a tracking number for every package, so you can easily monitor your delivery.

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Tracking Your Order

All physical orders include tracking. You will receive your tracking details by email once your order has been shipped.

Please allow 2–5 days for tracking information to update after dispatch.

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Important Information

We recommend placing your order at least 2–3 weeks before your hen party or event to ensure everything arrives in time.

While we always aim to deliver within the estimated timeframes, delays may occasionally occur due to courier delays, customs processing, or other factors outside of our control.

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Working Days

Working days are Monday to Friday, excluding public holidays.

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Shipping Disclaimer

While we always aim to meet estimated delivery times, delays can occasionally occur due to factors outside of our control, such as courier delays or customs processing.

The Hen Planner cannot be held responsible for delays caused by Royal Mail, EvRi, or international customs authorities.