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Shipping policy
Friendly note: If you're ordering for a hen party or special event, we recommend ordering in advance to allow enough time for processing and delivery 💖
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Effective 12 July 2026
Most of our physical products are currently available for delivery within the United Kingdom.
We also have a dedicated Shop Worldwide Collection featuring selected products that can be shipped internationally. Worldwide shipping availability will always be clearly stated on the relevant product listing.
As we continue to grow, we've refined our shipping options to create a simpler shopping experience for our UK hens while still offering a curated selection of products to customers around the world.
Digital products are available worldwide and are delivered instantly by email after purchase.
For our UK hens, some physical products are prepared and dispatched with the help of carefully selected production and fulfilment partners in the UK and East Asia. Because of this, some items may pass through more than one courier stage before reaching you.
🤍 Processing Time
Orders are typically processed within 1–3 working days, with many orders prepared sooner.
Made-to-order, personalised, or custom items may require additional preparation time. Where applicable, estimated processing times will be clearly stated on the product listing.
Digital products are delivered instantly by email after purchase and do not require shipping.
Once your physical order has been dispatched, you'll receive a tracking number by email.
🤍 Shipping Rates
United Kingdom
Most physical products include free UK shipping.
If a delivery charge applies, it will be calculated and clearly shown at checkout before you complete your order.
Shop Worldwide Collection
Shipping costs vary depending on the destination and product ordered. Any applicable shipping charge will be calculated and shown at checkout.
Digital Products
Digital products are delivered by email and do not require shipping.
🤍 Estimated Delivery Times
Delivery estimates begin after your order has been processed and dispatched.
UK Made-to-Order Products
Usually arrive within 2–5 working days after processing.
Other UK Physical Products
Typically arrive within 4–12 working days after processing, although most orders arrive sooner than the maximum estimate.
Shop Worldwide Collection
Delivery times vary depending on the destination and the product ordered. Estimated delivery times will be shown on the product listing where applicable.
Planning a hen party, bridal shower, bachelorette, or wedding weekend? We recommend placing your order 2–3 weeks before your event whenever possible.
🤍 Multiple Packages
If your order contains multiple items, they may arrive separately or in different packaging.
This is because we work with carefully selected production and fulfilment partners in the UK and East Asia, allowing us to offer a wider range of beautifully curated products.
Each item is dispatched as soon as it's ready, and you'll receive tracking information for every shipment.
🤍 Tracking Your Order
All physical orders include tracking.
You'll receive your tracking details by email once your order has been dispatched.
Please allow 2–5 days for tracking information to begin updating.
🤍 Important Information
We recommend placing your order at least 2–3 weeks before your celebration whenever possible.
While we always aim to deliver within our estimated timeframes, occasional delays can occur due to courier networks, customs processing, severe weather, public holidays, or other circumstances outside our control.
🤍 Working Days
Working days are Monday to Friday, excluding public holidays.
🤍 Support Hours
New York: 7:00 AM – 6:00 PM EST/EDT
London: 12:00 PM – 10:00 PM GMT/BST
🤍 Shipping Disclaimer
While we always aim to meet our estimated delivery times, delays can occasionally occur due to circumstances outside of our control, including courier delays, customs processing, public holidays, or severe weather.
The Hen Planner cannot be held responsible for delays caused by Royal Mail, Evri, DHL, USPS, UPS, FedEx, other courier partners, or customs authorities.