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Your privacy, made clearer
This Privacy Policy explains how thehenplanner.com collects, uses, and shares personal information when you visit the Site, contact us, or make a purchase from The Hen Planner™.
The business behind The Hen Planner™ ✨
This website is operated by Work and Glow, LLC, a company registered in the United States, trading as The Hen Planner™.
Contact email
hello@thehenplanner.com
US business address
Work and Glow, LLC
2578 Broadway #686
New York, NY 10025
United States
UK contact address
The Hen Planner
167–169 Great Portland Street
5th Floor
London W1W 5PF
United Kingdom
Work and Glow, LLC is the data controller responsible for your personal data.
What we collect and why ✨
When you visit the Site, make a purchase, or contact us for support, we collect certain personal information needed to operate the Site, process orders, and provide customer service.
Device information
Examples include web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
We collect this information to load the Site accurately, improve performance, and analyse how visitors use the Site. It may be collected automatically using cookies, log files, pixels, web beacons, and similar technologies.
This information may be shared with our e-commerce platform provider, Shopify.
Order information
Examples include your name, billing and shipping address, payment details processed securely by Shopify, email address, and phone number.
We use this information to process your order, take payment, arrange delivery or fulfilment, provide order confirmations and invoices, communicate with you, provide customer support, and screen orders for potential fraud.
This information is collected directly from you at checkout and may be shared with Shopify and relevant service providers, such as fulfilment or delivery partners, where necessary to complete your order.
Customer support information
Examples include your name, contact details, order details, and correspondence.
We use this information to respond to enquiries and provide customer support. It is collected directly from you and may be shared with Shopify where necessary.
In this Privacy Policy, “Personal Information” refers to information that can identify an individual.
Our Site is not for children
The Site is not intended for individuals under the age of 18.
We do not knowingly collect Personal Information from children.
If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@thehenplanner.com to request deletion.
Helping us run the shop safely ✨
We use your Personal Information to operate the Site, process purchases, provide support, and communicate with you where permitted.
- Operate and maintain the Site
- Process and fulfil orders
- Deliver digital and physical products
- Communicate with you
- Provide customer support
- Share updates, offers, or marketing communications where permitted
We share Personal Information with service providers where needed to provide our services, fulfil orders, comply with legal obligations, or protect our rights.
Service providers, analytics and advertising ✨
Shopify
We use Shopify to power our online store. You can read more about how Shopify uses Personal Information here: Shopify Privacy Policy
Behavioural advertising
We may use Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
We use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses Personal Information here: Google Privacy Policy
You can opt out of Google Analytics here: Google Analytics Opt-Out
Advertising opt-outs
You can opt out of targeted advertising using these links:
Your data, your rights ✨
Depending on your location, you may have rights over your Personal Information.
UK & EEA rights
If you are located in the UK or EEA, you may have the right to access, correct, delete, object to certain processing, and request data portability.
California rights
If you are a California resident, you may have the right to access, correct, delete, or opt out of the sale or sharing of Personal Information.
How to request
To exercise your rights, contact hello@thehenplanner.com.
Your Personal Information may be processed in Ireland and transferred outside the UK/EEA, including to Canada and the United States, in accordance with GDPR safeguards.
You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office: ICO complaints
How long we keep information ✨
We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your Personal Information at any time.
Lawful basis under UK GDPR & GDPR
If you are a resident of the EEA, we process your personal information under lawful bases including consent, performance of a contract, compliance with legal obligations, protection of vital interests, public interest, and legitimate interests that do not override your rights and freedoms.
Automatic decision-making
Our processor Shopify uses limited automated decision-making to prevent fraud. This may include temporary denylists of IP addresses associated with repeated failed transactions and temporary denylists of credit cards associated with denylisted IP addresses.
Cookies help the Site work properly ✨
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies.
Cookies help remember actions and preferences, such as login and region selection, and help us understand how people use the website.
Cookies necessary for the functioning of the store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart, cart_sig, cart_ts | Used in connection with shopping cart and checkout. |
| checkout_token, secret | Used in connection with checkout. |
| secure_customer_sig, storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and analytics cookies
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page, _orig_referrer | Track landing pages. |
| _s, _shopify_s, _shopify_y, _y | Shopify analytics. |
| _shopify_sa_p, _shopify_sa_t | Shopify analytics relating to marketing and referrals. |
Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted, usually between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your experience and parts of the website may no longer be fully accessible.
Policy updates ✨
We do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.
Questions about privacy? ✨
For questions, concerns, or complaints about this Privacy Policy or your Personal Information, please contact us at hello@thehenplanner.com.
Email us