Shipping & Delivery | UK & US Orders - The Hen Planner

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Est. 2012 · Trusted by 40,000+ hens and brides worldwide

Most physical products ship to UK and US

Select products and all digital downloads available worldwide

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Shipping guide

Shipping without the chaos

Planning for a hen weekend, bachelorette, bridal shower, or wedding date? Here’s everything you need to know about where we ship, how long orders usually take, and when to order so your party pieces arrive with time to spare.

01 / Where we ship

Shipping, made clearer

Physical products are currently shipped to the United Kingdom and United States only, unless otherwise stated in the product listing.

Some selected physical products may also be available for worldwide shipping. If worldwide shipping is available, this will be clearly mentioned in the product listing and shipping costs will be calculated at checkout.

  • UK physical products ship with tracked delivery
  • Selected physical products are available for US delivery
  • Digital products are available worldwide
  • Some worldwide-eligible physical items may be shown where applicable

Effective 26 April 2026. We have temporarily paused shipping to some locations for most physical products while we refine our delivery setup.

Bride taking a picture of her bridesmaids
02 / Shipping rates

Clear at checkout

Shipping rates are calculated per order and shown clearly at checkout before you complete your purchase.

United Kingdom

Standard tracked shipping is currently free for UK orders.

United States

Standard US shipping is shown at checkout. Free US shipping may be available on qualifying orders where shown.

Digital downloads

Digital products are delivered by email and do not require shipping.

03 / Delivery times

When your order should arrive

Delivery estimates begin after your order has been dispatched, not from the moment your order is placed.

Order 2 to 3 weeks ahead

Planning for a date that cannot move? ♡

If your order is for a hen weekend, bachelorette, bridal shower, wedding weekend, or special event, we recommend ordering early so your party pieces arrive with breathing room.

UK orders

Most physical products arrive within 4 to 10 business days after dispatch, unless stated otherwise on the product page.

US orders

Most eligible physical products arrive within 5 to 8 business days after dispatch, unless stated otherwise on the product page.

Digital products

Delivered instantly by email after purchase. No shipping is required.

Worldwide eligible

Estimated delivery times vary by location and will be shown at checkout or in the product listing where applicable.

04 / Tracking

Tracked, packed and on the way

All physical orders include tracking. You will receive your tracking details by email once your order has shipped.

If you order multiple items, they may arrive in separate packages. This is because we work with different trusted suppliers to bring you a curated selection of hen and bachelorette party essentials.

Tracking updates

Please allow 2 to 5 days for tracking information to update after dispatch.

Multiple parcels

Your order may be delivered in stages if items ship from different trusted partners.

Courier stages

Tracking may occasionally move through different courier stages before final delivery.

Working days

Working days are Monday to Friday, excluding public holidays.

Delays can occasionally happen due to courier delays, customs processing, public holidays, severe weather, or other factors outside of our control.

05 / Returns

Returns by product type

Return eligibility depends on the item purchased and the delivery location. Here is the simple version before you order.

Eligible ready-made physical items

Eligible ready-made, non-personalised physical items can be returned within 14 days of delivery, provided they are unused, unworn, and in their original condition.

UK ready-made returns

For eligible UK ready-made physical product returns, we’ll confirm the return process and let you know whether a prepaid return label is available for your item.

US and international returns

For US and other international returns, customers are responsible for return postage unless the item arrives faulty, damaged, or incorrect.

Digital, personalised and made-to-order items

Digital products, personalised items, custom items, and made-to-order products are non-refundable unless faulty, damaged, or incorrect.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue so we can help.


Read the full refund policy
Need help?

Not sure if it will arrive in time?

Please contact us before ordering and we’ll do our best to guide you. We would much rather help you plan ahead than have you stressing close to the celebration.

Email us
Bride dancing with bridesmaids in black dresses at a bachelorette party