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Looking for an answer to a question? Please take a look at our FAQs below.


We have a 30 day return policy from the day your product is delivered. If you have decided that you no longer want or need your item, you can return it to us free of charge providing the item has not been used and is in its' original condition. Any packaging of the item must be unopened.

Please email us at hello@thehenplanner.com or contact us on our web form, and we can send over a pre-paid return label. Once we have received your items, we will issue you a full refund.

Your refund can take up to 5 working days depending on which payment method you used.

Personalised items can not be resold in our store, so unfortunately, our refund policy does not apply to any items that have been customised. For this reason, we ask you to thoroughly check any personalised items including sizes and spelling.


All of our delivery times and estimates are given to us by the couriers that we use. Unfortunately, once we pass our items over to our delivery partner, delays or cancellations are out of our control.

We will however try our best to assist where we can as we know how important it is that you get your items on time for any large events. This might involve posting out a new item to you using a different courier and asking you to return the delayed item once delivered. just contact us over at hello@thehenplanner.com and we will help where we can.

Yes, we have an option on our checkout for express shipping. When ordered before 11am, our courier aims to deliver your item the next working day. However, if you order after 11am, delivery could take up to 2 working days.

*Working days are Monday to Friday.

favorite_borderWorking With Us & Press Enquiries

Unfortunately, we do not accept guest posts. All of the content on our website is written by us. We like to choose the experts that we work with to ensure the highest possible quality for our users.

We love to hear from businesses that have unique hen party services and activities to offer. Please get in touch to find out how you can get featured on our Instagram or within our content.

Please get in touch with Leanne over at hello@thehenplanner.com or via our contact us form. Leanne is available for commentary or press opportunities.

favorite_borderGift Wrapping

Our items will arrive in standard eco friendly packaging. We are currently in the process of putting together our gift wrapping service which can be purchased at an extra fee - more information to come on this soon! :)

favorite_borderWholesale Queries

We are currently in the process of organising our trade and wholesale pricing. Please get in touch so we can add you to our trade list, and we will contact you as soon.


Didn't find your answer?

Our customer service will be happy to help you.

30 Day Returns

Send back your item unused and get a no hassle refund within 30 days of your purchase.

Express Shipping Options

Need your items fast?! We provide express next day shipping options.