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About The Hen Planner
What is The Hen Planner?
The Hen Planner is your one-stop destination for hen party and bachelorette planning, with a fun mix of digital downloads, party goodies, gifts, and stylish extras to help you celebrate beautifully.
Think of us as your planning bestie with a good eye and a love for all the little details. Established in 2012, we’re also proud to be one of the longest-running hen party websites in the UK. 💖
Who is The Hen Planner for?
The Hen Planner is for anyone planning a special celebration for the bride, from maids of honour and bridesmaids to best friends, sisters, and even the bride herself.
Whether you need planning tools, party details, gifts, or inspiration, The Hen Planner is here to make the process feel easier and more exciting. ✨
What types of products do you sell?
We offer a mix of digital downloads and a curated selection of physical products designed for modern hen and bachelorette celebrations.
Each product listing clearly states whether the item is digital or physical before purchase.
Do you offer products for bachelorette parties too?
Yes, we do! While The Hen Planner was originally created with hen parties in mind, we’ve now officially launched our Shop Bachelorette section for our American customers too. ✨
Many of our digital products now include US Letter size for easier printing, and we’re continuing to grow our bachelorette collection with US celebrations in mind.
From printable games and planning tools to bride accessories and party extras, we’re building The Hen Planner to feel helpful, fun, and easy to shop whether you’re planning a UK hen party, a US bachelorette, or something in between.
Do you only cater to customers in the UK?
Not at all. While The Hen Planner was originally created with the UK hen party in mind, our digital products are loved by hens worldwide, including in Ireland, Australia, New Zealand, and beyond.
Right now, most of our physical products are available for UK and US shipping only, but this is only temporary while we work through a few changes behind the scenes. We do already offer a selection of products with worldwide shipping, and this will always be clearly noted on the product listing.
We also plan to expand our range of products available for worldwide shipping in the future.
We’ve recently updated most of our digital products to include US Letter format for easier printing.
As we continue to grow, we’re excited to make The Hen Planner feel even more welcoming and useful for our wider community of hens, brides, bachelorettes, and planners around the world. ✨
Are you located in the UK?
The Hen Planner was originally founded in Ireland and has primarily been based in the UK for many years, so our Irish and UK roots will always be a huge part of who we are.
Our headquarters are now in The Big Apple, New York City, and we also have an office in London. But don’t worry, UK hens, we haven’t forgotten where we came from. You are the heart of The Hen Planner, and we’re still deeply committed to nurturing our UK hen party community with more planning resources, digital tools, party ideas, and carefully chosen products made with you in mind.
As we grow, we’re expanding to support both hen parties and bachelorette celebrations, while keeping the UK hen experience at the centre of our story. ✨
Are all products shown on your Instagram still available?
Not always. Some products featured on our Instagram have been discontinued for quite some time, while others may no longer be available as The Hen Planner continues to grow and evolve.
Many of our best-selling products are still available on the website, alongside newer additions and updated favourites. As we continue refreshing parts of the brand, our product range and overall style may change over time.
If there is a past product you are interested in, feel free to get in touch. If we see enough interest in a particular item or style, we would definitely be open to exploring a return, or something similar, in the future. ✨
How can I make sure I’m shopping on the official The Hen Planner website?
We always want our hens to feel safe and confident when shopping with us 💖 The official The Hen Planner website is thehenplanner.com, and our original UK domain, thehenplanner.co.uk, also redirects there.
We do not operate any other website domains. If you ever feel unsure, please feel free to contact us before placing an order and we’ll be more than happy to help.
Digital Products
How do digital products work?
Digital products are delivered instantly after checkout.
Once your order is complete, you’ll receive:
- A download link on the order confirmation page
- A follow-up email with access to your files
If you have any trouble accessing your download, please contact hello@thehenplanner.com.
I didn’t receive my digital download — what should I do?
If you can’t find your download, please take a moment to check your spam or promotions folder and confirm that the email address entered at checkout was correct.
If you’re still having trouble, you’re very welcome to email hello@thehenplanner.com and we’ll gladly help you access your purchase.
Can I return or refund a digital product?
Due to the nature of the product, all digital downloads are non-refundable.
If you experience a technical issue or believe there is an error with your file, please get in touch and we’ll be happy to assist!
What format are your digital downloads?
Our digital products are provided as PDF or PNG files, unless otherwise stated. No physical item will be shipped.
Can I print my digital download?
Yes! Our digital products are designed to be printer-friendly. For best results, we recommend printing at home or through a local print service.
How long will I have access to my digital download?
You’ll have ongoing access to your digital download via your order confirmation email. We recommend saving a copy to your device for long-term access.
Do I need Canva to use your digital products?
Not always. Many of our digital products are ready to use and ready to print, so no Canva account is needed.
We also offer, and plan to add, selected products that can be edited in Canva for a more personalised touch. For those items, a Canva account will be required, and this will always be clearly stated on the product listing. ✨
Can I share or resell a digital download?
Our digital products are for personal use only and may not be shared, redistributed, or resold.
Do you offer custom digital orders?
At the moment, our focus is mainly on ready-made digital products, so custom digital orders are not always available.
However, we do sometimes receive custom requests through Instagram and email. If you have something specific in mind, you’re very welcome to reach out. While we can’t promise availability, we’ll always do our best to let you know whether it’s something we can help with.
Please note that during April and May 2026, we will not be accepting requests for custom products while we work through some changes behind the scenes. ✨
Clothing & Physical Products
How long is the dispatch time for clothing?
Some clothing items are made to order, meaning they are created especially for you. These items typically take 3–5 working days to be produced before dispatch.
Ready-made clothing items are usually dispatched within 1–3 working days, with most orders being processed within 24 hours.
Estimated delivery dates are shown at checkout. ✨
How are clothing items packaged?
Our made-to-order clothing items are shipped from the UK in basic, eco-friendly packaging. We are always mindful of our environmental impact and aim to reduce unnecessary materials wherever possible, while making sure your order arrives safely.
Ready-made clothing items may arrive in simple, practical packaging depending on the item and dispatch location.
What if my item doesn’t fit?
As made-to-order clothing is produced especially for each order, we’re unable to accept returns for sizing issues. We recommend carefully checking the sizing guide on the product page before purchasing.
For ready-made clothing, returns for sizing may be accepted in line with our returns policy, provided the item is returned unworn and in its original condition.
If your item arrives faulty or incorrect, please contact hello@thehenplanner.com and we’ll be happy to help. ✨
What should I do if my item arrives faulty, damaged, or incorrect?
Please contact us within 7 days of delivery at hello@thehenplanner.com.
Include your order number and clear photos of the issue so we can look into it quickly. If the item is confirmed as faulty, damaged, or incorrect, we’ll arrange a suitable resolution, such as a replacement or refund where appropriate.
Do you offer personalised items?
Yes, we offer a limited selection of personalised items. Where personalisation is available, this will always be clearly noted on the product listing.
We hope to expand this part of our collection over time as The Hen Planner continues to grow. 💖
Shipping & Delivery
How much does shipping cost?
Most of our products include free shipping.
The main exception is for certain items available with worldwide shipping, where delivery charges may apply depending on the product and destination. Any shipping costs will always be clearly shown before purchase.
How long does shipping take?
Shipping times can vary depending on the item ordered and the delivery destination.
For UK orders, made-to-order items usually arrive within 2–5 working days after processing, while other physical products typically arrive within 4–12 working days after processing. Most orders arrive sooner than the 12-working-day maximum.
For US orders, physical products typically arrive within 5–8 working days after dispatch, depending on the product and delivery location.
For other locations, selected products may be available for worldwide shipping where stated on the product listing. Delivery may take a little longer depending on the destination.
For transparency, some of our products are prepared or dispatched with the help of trusted and carefully selected partners in the UK, the US, and East Asia. Because of this, some items may go through more than one stage before reaching you, which can occasionally affect delivery times.
Please also note that some personalised or custom items may take a little longer to ship, but this will always be clearly stated on the product listing so you know what to expect before ordering.
In some cases, items from the same order may arrive separately or in different packaging, depending on how they are prepared and dispatched.
At the moment, our standard physical shipping is available to the UK and US, with selected products also available for worldwide shipping where clearly stated on the product listing. ✨
Do you ship internationally?
Digital products are available worldwide and are delivered by email after checkout. No physical item will be shipped.
For physical products, we currently ship to the UK and US, unless otherwise stated on the product listing.
Some selected physical products may also be available for worldwide shipping, and this will always be clearly mentioned in the product description where applicable. For eligible worldwide orders, shipping costs will be calculated at checkout.
We’re continuing to expand our shipping options over time, so stay tuned as we grow. ✨
Will I receive tracking information?
Tracking may be available depending on the item and how it is dispatched.
Where tracking is provided, you will receive it once your order has been processed and shipped.
Will I have to pay customs or import charges?
For orders shipped outside the UK, customs or import charges may apply depending on your location and local regulations. Any such charges are the responsibility of the customer.
What should I do if my order has not arrived?
If your order has not arrived within the estimated timeframe, please get in touch with us at hello@thehenplanner.com and we’ll be happy to help.
When contacting us, it’s helpful to include your order number so we can look into it more quickly.
Why is shipping taking a little longer than before?
As The Hen Planner continues to grow and evolve, we’ve recently made a few changes behind the scenes, including our move to The Big Apple, New York City, while still keeping our London office and strong UK roots.
As part of this transition, some of our physical products now follow a slightly different journey before reaching you. This means certain items may take a little longer to arrive than they may have in the past, especially where items involve international dispatch, carefully selected partners, or multi-stage fulfilment.
We know some of our UK customers may notice this change, and we always want to be as transparent as possible.
Estimated delivery timeframes will always be clearly stated on the product listing where applicable, with shipping options and costs shown at checkout.
And if you’re shopping our digital products, there’s no waiting for shipping at all. Digital downloads are delivered by email after checkout, so you can start planning much sooner. 💖
Orders, Returns & Policies
What is your return policy?
Our returns policy depends on the product type:
- Digital products are non-refundable due to the nature of the product
- Made-to-order or personalised items are non-returnable unless faulty or incorrect
- Non-personalised physical items may be returned within 14 days of delivery, provided they are unused, unopened where applicable, and in their original condition.
To request a return or report an issue, please email hello@thehenplanner.com with your order number and photos if applicable.
What is your refund policy?
Our full refund policy can be viewed here.
Do you ship internationally?
Digital products are available worldwide and are delivered by email after checkout.
For physical products, we currently ship to the UK and US, unless otherwise stated on the product listing. Some selected physical products are available for worldwide shipping, and this will always be clearly mentioned in the product description where applicable.
Shipping times and costs vary by location and will be calculated at checkout where available. ✨
Do you offer exchanges?
Exchanges may not always be possible, as availability can vary by item.
If you need help with a sizing issue, incorrect item, or anything else related to your order, please get in touch at hello@thehenplanner.com and we’ll let you know the best next step.
Can I amend or cancel my order?
If you need to amend your order, please contact us as soon as possible at hello@thehenplanner.com.
Please note that digital products cannot be cancelled once purchased. For other items, changes or cancellations are not guaranteed once an order has been placed, as some orders are processed quickly, made to order, personalised, or prepared for dispatch soon after purchase.
If your order has already been processed, started production, or been prepared for dispatch, we may no longer be able to amend or cancel it.
Can I return made-to-order or personalised items?
Made-to-order, personalised, custom, and print-on-demand items are non-returnable and non-refundable unless they arrive faulty, damaged, or incorrect.
Please check sizing guides, colour options, and personalisation details carefully before placing your order, as we cannot accept returns for incorrect sizing, change of mind, or customer ordering errors on made-to-order items.