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Located outside the UK or US? Browse our worldwide collection for items that ship to you.
Got a hen do or special date coming up?
Our collection is thoughtfully curated with carefully selected partners to bring you a lovely mix of physical and digital hen party essentials. If you’re ordering physical items, we always recommend shopping a little early so everything has plenty of time to arrive. Need something last-minute? Our digital products are delivered instantly. You can find more delivery info in our Shipping Policy.
Do you do discount for medium to large hen parties?
Yes, we do! We know how quickly hen party costs can add up, so we offer group discounts on selected products when you buy 2 or more.
Planning for a larger group? Please email us at hello@thehenplanner.com with the items you’re interested in, your estimated quantity, and your event date. We’ll be happy to see what we can do. ✨
What is your returns policy?
We accept returns on eligible ready-made, non-personalised physical items within 14 days of delivery, provided the item is unused, unworn, and in its original condition.
For eligible UK ready-made physical product returns, we’ll confirm the return process and let you know whether a prepaid return label is available for your item.
For US and other international returns, customers are responsible for return postage costs unless the item arrives faulty, damaged, or incorrect.
Digital products, personalised items, custom items, and made-to-order products are non-refundable unless faulty, damaged, or incorrect.
To request a return, please email hello@thehenplanner.com with your order number.
When will I receive my order?
Clothing & Personalised Products - Some of our clothing items are made to order and can take up to 4 days to process before dispatch. Please check the product description carefully as each product will indicate how long processing time takes.
All Other Items - Orders are typically processed within 1-3 business days, with most orders dispatched within 1 business day.
Please see our full shipping terms and conditions here.
Can you personalise clothing items?
Personalisation is currently paused while we focus on providing the smoothest, most reliable experience for your hen party. We may reintroduce it in the future, but for now, you can explore our curated collection of hen party essentials and instant digital planners designed to make planning easy.
Do you deliver outside of the UK?
Right now, most of our physical products are available for UK and US shipping only, while we work through a few changes behind the scenes.
We do, however, offer a selection of products with worldwide shipping, and this will always be clearly noted on the product listing.
Our digital products are available worldwide and are delivered digitally after purchase, so there is no physical shipping required. ✨