Looking for an answer to a question? Please take a look at our FAQs below.
General FAQs
How long is the dispatch time?
Dispatch time is 1 working day for all hen party items, except for clothing where dispatch times may be longer. Please refer to the product page delivery estimation date to get an idea of when you can expect to receive your order.
What is your shipping policy?
Our shipping policy can be viewed here.
What is your returns policy?
We accept returns on non-personalised items. Our return window is 30 days from the order date. You can email hello@thehenplanner.com to discuss refunds and returns.
Clothing FAQs
How long is the dispatch time for clothing?
Some of our clothing items are hand embroidered, so please ensure to check the estimated delivery date on the product page. Some clothing items take 4-5 days to hand embroider. From the date of purchase, you can expect to receive your sweater within 6-7 days. Any items that will be ready sooner will be indicated on the product page.
How are clothing items packaged?
Our clothing items are packed in basic, eco-friendly packaging. As a brand, we are extremely conscious about our impact on the environment and we aim to create as little waste as possible. This also allows us to keep our costs down for our customers.
What if my item doesn't fit?
If you purchase a clothing item that doesn't fit, you can email us at hello@thehenplanner.com and we can arrange an exchange for you, however, this will need to be paid for by the customer.
Items that have been personalised with a surname or initials will not be eligible for return.
What is your exchange/return policy?
We have a 30-day return policy on non-personalised items. Please let us know within 30 days of receiving your sweater if you need to exchange or return it. We will not refund items that have signs of wear.
How long is the delivery time?
Delivery time takes 2-3 days for standard and 1-2 days for express.
Why do some items take longer to be dispatched?
Some of our items are hand stitched especially for you, which means we can't dispatch right away for some clothing items. This helps us reduce overstock, which enables us to offer our products at a lower cost.
